Question 1.
Cannot get Excel to load the spreadsheet developed at home over the weekend.
If your trying to open an excel document made with a later version then the one at work it will not open due to compatibility issues.
Question 2.
Cannot log into system
Make sure that you havent left the caps lock on, if that doesnt solve the issue try contacting the adminstrators as they should be able to reset your password.
Question 3.
Cannot make orders print off.
Make sure that the printer is turned on and plugged in to your network, double check that you are printing to the right printer , if that doesnt solve the issue check the configurations under the printer settings you may need the approval from the adminstators before doing this.
Question 4.
Cannot access orders list from new machine installed last week, cannot even find database package.
The new machine may not be correctly plugged in to the network check the ethernet cable going from the computer to the port, contact the administators if this does not solve the issue
Question 5.
Same problem as yesterday.
Because your new employee your login details may not be put in to the database yet therefore contact the department which is in charge of this and they should be able to sort our any of your queries.
Questions 6.
Mouse keeps jumping then screen locks out, trying to print out college assignment finished at home last night, screen displays message ‘Gotcha’.
You may be thinking that your computer has been infected with a harmful virus however there are only few virus which can actually cause this activity however just incase i recommend that you download a spyware scanner and also do a registry clean as a faulty registry could cause this also.
If that doesnt work try inspecting your mouse because sometimes laser mouse face eractic movements when resting on non smooth service.
Question 7.
Keep getting message ‘Normal.dot cannot be saved’ when using the templates on the wordprocessor.
Normal.dot is another word for a blank word page if your getting that error message with a template there may be something wrong with the registry.
I found this website with step by step guide on how to fix this issue i suggest you read it.
http://resources.marshalladulteducation.org/techtips/techtip72.htm
Question 8.
Got new piece of design software that needs installing on machine and making compatible with printer.
Design software queries can be found on their website , however new software's are designed to be more efficient then the previous version therefore it should be simple to install and printer compatibility shouldn't be an issue.
Question 9.
Went to check orders list and screen went ‘pop’ with a nasty smell.
To minimise the risk of injuring your self, I suggest that you immediately unplug the monitor because something could be burning within the monitor or the power supply.
Question 10.
Need access to document's stored on fredya's machine but her machine wouldnt get past boot up stage.
Try rebooting the system and start it up in a safe mode this should get it past the boot up stage from there access the documents stored of fredya's machine.
You could also dismantle the computer in order to get to the data directly from the hardrive.
Tuesday 15 June 2010
Log Number 6
step 1:
Click Start, Run then Type in CMD then press ok.
In the commands window type in DIR L:\ /b >L:\listfile.txt
In the commands window type in DIR L:\ /b >L:\listfile.txt
step 2:
Locate a file called listfile.txt in the computer, right click open with then Microsoft Excel
To customise the work book you can add a title and can change the size of the fonts you can also double click the borders to reshape it.
http://www.sandboxie.com/phpbb/viewtopic.php?t=7703 Friday 11 June 2010
Log Number 5
Scheduling auto launch of programs at a certain time is very quick and easy to do.
1) I first clicked start
2) then on to accessories then system tools
3) I then clicked on to schedule tasks then double clicked the folder.
4) Once on the schedule task wizard I clicked next , then located.
5) I then located the program she wanted for me to schedule and clicked next.
6) I checked that daily button then clicked next.
7) I then put the start time to 12.05 and the start date from today. Next clicked next.
8) I entered the user name along with the password then clicked next.
1) I first clicked start
2) then on to accessories then system tools
3) I then clicked on to schedule tasks then double clicked the folder.
4) Once on the schedule task wizard I clicked next , then located.
5) I then located the program she wanted for me to schedule and clicked next.
6) I checked that daily button then clicked next.
7) I then put the start time to 12.05 and the start date from today. Next clicked next.
8) I entered the user name along with the password then clicked next.
Log Number 4
The process I took to auto start the programs were
1) I first right clicked all programs
2) I then clicked on to programs sub category
3) I then located the programs she wanted to auto start
4 )I then pasted it in to the start up
(Pasting programs in to start up will auto start the program every time that the computer is booted.
1) I first right clicked all programs
2) I then clicked on to programs sub category
3) I then located the programs she wanted to auto start
4 )I then pasted it in to the start up
(Pasting programs in to start up will auto start the program every time that the computer is booted.
Log Number 3
1) Click on to the msn shortcut to launch the program
2) Now click on to the menu located at the top of the screen.
3) Then click on to tools , and click on options located in the drop down menu.
4) There should be a button which says messages click on to then scroll to find message history options.
5) Once you have checked the box , all the conversations history should be saved.
6) You can choose where to save the files by clicking on to change option.
7) Click apply then Ok.
8) Locate the files containing the msn history.
9) The msn history should be automatically opened in a word program.
10) Set up the page then Click print
http://www.wikihow.com/Save-Your-Windows-Live-Messenger-Conversation-History
http://www.pcworld.com/article/114161/internet_tips_a_grownups_guide_to_instant_messaging.html
http://www.kolabora.com/news/2006/09/28/instant_messaging_tools_and_technology.html
http://www.kolabora.com/news/2006/09/28/instant_messaging_tools_and_technology.html
2) Now click on to the menu located at the top of the screen.
3) Then click on to tools , and click on options located in the drop down menu.
4) There should be a button which says messages click on to then scroll to find message history options.
5) Once you have checked the box , all the conversations history should be saved.
6) You can choose where to save the files by clicking on to change option.
7) Click apply then Ok.
8) Locate the files containing the msn history.
9) The msn history should be automatically opened in a word program.
10) Set up the page then Click print
http://www.wikihow.com/Save-Your-Windows-Live-Messenger-Conversation-History
http://www.pcworld.com/article/114161/internet_tips_a_grownups_guide_to_instant_messaging.html
http://www.kolabora.com/news/2006/09/28/instant_messaging_tools_and_technology.html
http://www.kolabora.com/news/2006/09/28/instant_messaging_tools_and_technology.html
Log Number 2
http://office.microsoft.com/training/training.aspx?AssetID=RP012318391033&CTT=6&Origin=RC012318411033
This page will provide a step by step guide on getting what you want to fit and printed on to a page.
The easiest way to fit all the data on to one page is to make sure when making tables that your page is set to landscape.
If you want to know what your printing is set to first go to –
1) File (right hand Corner) then Print Preview.
2) Once you are on the print preview page click setup
3) Once you are on Page setup you should see portrait and landscape make sure that you click on to the landscape radio button.
If this doesn’t the problem try making the fonts smaller, highlight your entire table then click on the drop down box with the numbers next to it then choose a smaller font size.
Other communcation routes which could use is to project his laptop on to a wall by usinga projector.
http://help.wugnet.com/office2/Printing-document-fit-page-ftopict826062.html
The link above is an example of another knowledge bases that would help to solve this problem.
This page will provide a step by step guide on getting what you want to fit and printed on to a page.
The easiest way to fit all the data on to one page is to make sure when making tables that your page is set to landscape.
If you want to know what your printing is set to first go to –
1) File (right hand Corner) then Print Preview.
2) Once you are on the print preview page click setup
3) Once you are on Page setup you should see portrait and landscape make sure that you click on to the landscape radio button.
If this doesn’t the problem try making the fonts smaller, highlight your entire table then click on the drop down box with the numbers next to it then choose a smaller font size.
Other communcation routes which could use is to project his laptop on to a wall by usinga projector.
http://help.wugnet.com/office2/Printing-document-fit-page-ftopict826062.html
The link above is an example of another knowledge bases that would help to solve this problem.
Log Number 1
1)Press start
2)Then click on to Control Panel
3)Click on to printers and other hardware
4)Then click on to the mouse icon5)Check the box on mouse properties
(by checking the box your changing the primary button from left to right)
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